Frequently Asked Questions
What is the return policy?
All “SewBaggedIt - Handmade” item sales are final.
If there is an issue with a customer’s order, specifically caused by SewBaggedIt, LLC., the customer is asked to send an email to customercare@sewbaggedit.com within five (5) calendar days (not business days) of receiving the order.
SewBaggedIt, LLC. is not responsible for any damages or losses occurring from mail handling by mail service providers. If there is damage caused to an order, not occurring from mail handling, the customer is required to provide photographs of the damage in question and send with the notification email. Replacement or refunds may be granted upon thorough review of the damage and at the discretion of SewBaggedIt, LLC. SewBaggedIt, LLC. reserves the right to refuse granting refunds or exchanges for items purchased through this website or any other websites linked to or associated with this business entity or brand.
SewBaggedIt, LLC. is not responsible for thefts occurring upon or after the customer’s item being delivered to mail service providers, or after delivery.
Please note that the handbags and other purses on this website are handmade and not purchased from a factory or mass producer. Expect human imperfections such as stitching, placement, color variations, etc.
These types of imperfections are a natural part of handmade bags. And further reinforces the uniqueness of your item.
What is the custom order policy?
All custom orders are final sale. Payment is due in full prior to order fulfillment.
What happens if I accidentally provide incorrect shipping address?
The customer is strongly encouraged to double check the shipping address before finalizing any purchase from SewBaggedIt, LLC. Errors in shipping addresses may cause delays or losses of packages. These types of errors will not be refunded, nor will they be replaced.
If a customer’s package is returned to SewBaggedIt, LLC., because the address listed was entered by the customer incorrectly, does not appear to exist, or is listed in an “insufficient” status, the customer has five (5) calendar days from the date of purchase to inform SewBaggedIt, LLC. of this shipping address error. Having followed these stipulations, we will reship the package to the customer at the customer’s expense. If these stipulations are not followed, we will refund the purchase price of any NON-CUSTOM item, minus the cost of shipping. If your item has been customized and is not eligible for resale, unfortunately, neither the cost of the item nor the shipping cost will be refunded.
What is the digital downloads policy?
All digital download sales are final. Due to the inability for me to remove the content and/or knowledge from you or your computer after purchase, these sales are final. I’m order to use these downloads effectively, the customer will need some sort of editing or embroidery software to assist with making changes or customizations if necessary to personalize the content.
If there are any questions or issues, please feel free to reach out to me by email at customercare@sewbaggedit.com. I will do my best to assist you through your issue, but please understand that I am not a computer tech or information systems tech and my assistance abilities may be limited.
What do I do about delivery issues?
If a customer’s package has been listed as delivered, but it has not been received, the customer should contact the mail carrier for inquiries, as SewBaggedIt, LLC is not responsible for improper package handling. Unfortunately, we cannot offer a refund for packages lost or damaged by mail carriers. We also cannot offer a refund for packages stolen after delivery.
SewBaggedIt, LLC. is not responsible for any allergic reactions, damage, nor injury caused by purchasing or using products purchased from us. It is your responsibility to determine if these items are suitable for your respective application and need. We ask that you thoroughly inspect all hardware, finished products, and other supplies upon receipt of your order.